BEHIND ON BILLS AND NEED ASSISTANCE?

Public Utility Law Project (PULP)

PULP is a nonprofit organization that advocates for universal service, affordability, and customer protection for utility consumers and works to educate consumers about their legal rights.

877-669-2572

info@utilityproject.org

https://utilityproject.org/about/contact-us/

NEED TO REDUCE THE COST OF YOUR ENERGY BILLS?

Erie County HEAP Office (where you apply)

HEAP provides eligible New Yorkers with direct utility assistance, including reduced home heating bills, cooling assistance for older individuals and households with young children, and emergency benefits for those facing a heating shut-off.

https://www3.erie.gov/heap/

HEAP phone center: (716) 858-7644 (Available Monday through Friday, 8:00am - 4:00pm)

Energy Assistance Program

The Energy Assistance Program (EAP) helps eligible customers gain control of their energy bills, pay off past due amounts owed and stay current with future bills. EAP is automatically applied to your bill if you have applied for HEAP. Each utility has guidance on the Home Energy Assistance Program (HEAP) and the low-income Energy Assistance Plan (EAP).

NYSEG

https://www.nyseg.com/account/waystopay/helpwithbill

National Grid

https://www.nationalgridus.com/Upstate-NY-Home/Bill-Help/Help-Making-Payments

National Fuel

https://www.nationalfuel.com/utility/payment-assistance-programs/

WANT TO UPDATE AND WEATHERIZE YOUR HOME TO SAVE ON YOUR ENERGY BILLS?

EmPower+

This program helps low- and moderate-income households reduce their energy usage by providing free energy audits and assistance with energy improvements. EmPower+ is administered through the New York State Energy Research and Development Authority, a public benefit corporation focused on energy solutions.

https://www.nyserda.ny.gov/All-Programs/EmPower-New-York-Program#:~:text=EmPower%2B%20helps%20low%2D%20and%20moderate,improvements%20made%20to%20their%20property.&text=Households%20can%20receive%20a%20no,plan%20to%20lower%20energy%20usage.

Contact NYSERDA

info@nyserda.ny.gov

518-862-1090

866-NYSERDA (Toll free)

Weatherize your home with the Weatherization Assistance Program (WAP)

WAP assists income-eligible homeowners and some renters* by reducing heating and cooling costs through energy-conservation home improvements, while also addressing health and safety issues in the homes. 

https://hcr.ny.gov/weatherization

Supportive Services Corp

Contact Supportive Services Corp for assistance in applying for WAP and for other weatherization services. Supportive Services Corp is a private nonprofit that helps low- and middle-income individuals with home weatherization and employment services.

https://supportiveservices.org/weatherization/

https://supportiveservices.org/contact/

716-881-6350 (Headquarters)

716-685-6252 (Weatherization)