Patrick Burke

1. Which part of the 142nd district do you live in?

South Buffalo (14220,14210)

Lackawanna (14218)

West Seneca (14224)

Orchard Park (14127)

Other

2. How long have you lived in this area?

Less than 1 year

1-5 years

6-10 years

10+ years

3. Over the past year, have your electric/gas bills become

Much higher

Somewhat higher

About the same

Somewhat lower

Much lower

4. Which part of your bill causes you the most financial stress?

On average, how much is your monthly electric/gas bill?

5. Have you ever had to cut back on essentials (food, medicine, heat) to pay your utility bill?

Yes

No

6. In the past 12 months, how many outages have you experienced? What was their duration?

If you lost power during a snowstorm or other extreme weather, how long did it take to be restored?

Do you feel your area gets the same level of service as other parts of WNY?

7. When you’ve contacted your utility about a problem, how would you rate their responses?

Resolved quickly

Took too long

Never resolved/didn’t hear back

Did not contact/don’t know how

8. What is your preferred way to communicate with your utility?

Phone

Online

Mobile app

Email

In person

I find it difficult to get in contact with customer service

9. Are you aware of any programs that help lower utility costs?

Yes, I use them.

Yes, I have used them in the past.

Yes, but I haven’t used them.

No, I didn’t know they existed.

If you have applied for these programs, how easy was the process?

Easy

Difficult

Couldn’t complete it

Haven’t applied

10. What’s the biggest change you’d like to see from your utility company?

11. If you could tell the Public Service Commission one thing about your utility service, what would it be?

12. Have you ever heard of public power? If yes, are you interested in exploring that option? If not, do you want to learn more?

Assemblyman

Assembly District 142

Participating in the NYSEG / RG&E Rate Case